Громадянська освіта в Україні

Unified Standards on service quality in ASC (Administrative Service Center)

All Ukrainian citizens are the clients of administrative services. People need to receive passports, driver’s license and other documents, register a place of residence, marriage, car, real estate, get building permits etc. The issuance of these documents are the administrative services. Most of the administrative services should be provided in single integrated offices – the Administrative Service Centers (ASC).
How to provide the best service in the Administrative Service Centers? How to deal with non-standard or conflict situations or create the best conditions for the citizens? This course answers all these questions.
The course is based on materials of the Single Requirements for the quality of ASC service, which are recommended by the Ministry of Economic Development and Trade of Ukraine. During the course participants can learn from the practical experience of administrative service managers and find out practical psychologist recommendations concerning communication and citizen service.
The course is in Ukrainian. It is freely accessible and open to everyone.