All Ukrainian citizens are the clients of administrative services. People need to receive passports, driver’s license and other documents, register a place of residence, marriage, car, real estate, get building permits, etc. The issuance of these documents are the administrative services. Most of the administrative services should be provided in single integrated offices – the Administrative Service Centers (ASC).
How to provide the best service in the Administrative Service Centers? How to deal with non-standard or conflict situations or create the best conditions for the citizens? This course answers all these questions.
The course is based on materials of the Single Requirements for the quality of ASC service, which are recommended by the Ministry of Economic Development and Trade of Ukraine. During the course participants can learn from the practical experience of administrative service managers and find out practical psychologist recommendations concerning communication and citizen service.
The online course is useful for:
- employees of the administrative service centers
- representatives of state authorities and local self-government
- citizens who are not indifferent to the reforms and aimed at getting the proper service
The course was developed by the Ministry of Economic Development and Trade of Ukraine together with the project “Management Reform in the East of Ukraine”, implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH and the Expert Deployment for Governance and Economic Growth (EDGE).
The course is freely accessible and open to everyone. You can join by: https://vumonline.ua/course/administrative-service-standards/
The language of instruction is Ukrainian.